Radiation Monotoring Systems (RMS) Support

Support Detail
Users Group

Radiation Monitoring Systems Support

We believe that our products are only as good as our customer service. At General Atomics Electronic Systems, Inc. (GA-ESI), excellent service is as vital to our growth as accuracy is to manufacturing, as testing is to our quality control. To assure the high standards of our equipment, we have created the most comprehensive customer support program in the industry. Service is a motivation and commitment reflected in our working philosophy of unwavering precision, superior quality, and responsiveness to customer needs.

Spares and Repairs
GA-ESI provides a full service program to support the purchase of spare parts and the repair of existing parts. Having an experienced, dedicated group of individuals with over 25 years of experience allows us to respond to customer needs in an expeditious and professional manner, thus minimizing customer downtime and provisioning efforts.

GA-ESI has a dedicated repair and test facilities as part of the manufacturing and test departments to accommodate the fabrication, repair, and testing of all equipment.

The superior ability and commitment to provide spares, repairs, and provisioning of operating systems sets us apart from other RMS manufacturers. Continuing availability of logistics support should be a major evaluation criterion when equipment life cycle costs are a consideration.

Field Service Support
GA-ESI offers a full range of services in support of its Radiation Monitoring Systems at the plant site. These services assist operating and maintenance staffs to quickly achieve highly reliable and effective operations.

All our Field Service Representatives and Engineers are highly trained professionals with years of factory and field experience. All Field Service Representatives and Engineers have undergone background screening and psychological assessment in addition to annual fitness for duty physicals conducted in accordance with ANSI/ANS 3.3, 1982 and are certified suitable for unescorted access. GA-ESI Field Service Representatives and Engineers have assisted in the installation and start up of radiation monitoring systems worldwide.

Support by the GA-ESI Engineering staff is available for design changes to support field modifications resulting from updated customer requirements, or any general requested technical support.

Training
GA-ESI has over 20 years of experience in providing comprehensive training in the theory, operation, and maintenance of our Radiation Monitoring Systems and equipment. We tailor courses to meet site-specific training needs in instrumentation and control, computer systems, operation, and maintenance. Our comprehensive courses can be scheduled either at our corporate training center or at the job site.

We also design site-specific training courses used for the customer's training either at the corporate training center or at the plant site.

GA-ESI maintains a staff of instructors who have extensive experience in Field Service and training. All our instructors have experience with the RMS equipment gained through years of providing customer service. This experience is reflected the quality of training and how well it is tailored to the customer's needs.

Documentation
GA-ESI has over 20 years of experience in providing customers with comprehensive documentation packages. A complete package includes site-specific information on the actual monitors, including drawings, technical manuals, test procedures and detector calibration reports.

Technical manuals typically contain customer specific drawings and reflect the system provided to the customer. In addition to the equipment manuals, all applicable generic manuals are provided. Each manual is organized in a logical and orderly sequence, and contains simplified drawings and illustrations wherever applicable. The manuals also contain the recommended spare parts listing.

RMS Customer Service and Training

Phil Newman
(858) 522-8352
phil.newman@ga-esi.com

Gerald Scott
(858) 522-8357
gerald.scott@ga-esi.com